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| Want to buy volume and need better pricing? Want to sell our products and need wholesale information? You can now contact us for volume pricing as well as corporate premiums, incentives, and awards for certain items. Please click here to fill out our form with as much detail as possible and one of our customer service representatives will be in contact with you. You may also call us at Sales@Webjeweller.com. |
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| How does the warranty work? In the unlikely event that something should happen to your watch, you will have to send it directly to the manufacturer and their watch experts will be happy to service your watch. A complete list of the addresses and phone numbers will appear on the warranty booklet. The length of the warranty depends on the brand. |
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| What if I want to ship the item to a different address? Before we ship out any order, we make sure that the "ship to" address matches what is on file with the credit card company. If you would like to ship to alternate address, you must call your credit card company and add that address to their files. If you feel you cannot do that or if you would like us to make an exception, please contact us and we will evaluate your order on a case by case basis. |
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| What about shipping insurance? Shipping insurance can be purchased at a cost of $3.00 Canadian which is equivalent to approximately $2 US. If shipping insurance is not purchased and the order gets lost in transit, Webjeweller.com cannot be held responsible. Shipping insurance may be purchased during the Checkout Phase of the purchase. |
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| How does the "Best Offer" work and what about shipping costs? The best offer feature is simple and very user friendly. Once you enter your offer, you give Webjeweller.com the right to accept or refuse the offer. The Best Offer Price does not include shipping costs which will be added to your total. Also, sales taxes are added to Canadian best offer orders when applicable. Please note that Best offers if and when accepted are considered to be special orders and are Final Sales. As such, they are sold as is and we cannot accept returns nor exchanges for best offer orders under any circumstances. |
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| Why are there 3 prices next to an item? The three prices are to better facilitate customers. Canadian customers will pay the Canadian dollar price that appears next to the Canadian flag while U.S. and International customers will pay the U.S. dollar price. We have also recently added a Euro price for our European customers. We process credit card transactions in Canadian dollars but U.S. and European residents will have the amount automatically converted by their credit card company and they will see the U.S. dollar and Euro dollar price respectively on their statements. |
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| Are the watches exactly as they appear in the picture? Please Note: we try to display the best possible pictures of our items. However, there could be instances where the item slightly differs from the true likeness. We appreciate your understanding. |
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| What happens if the item I want is on backorder? Unless you advise us otherwise, backorders are sent as soon as they come in. Therefore, please contact us well in advance if you no longer want your order. |
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| Do you accept money orders? We only accept International Money Orders. The money orders can be either in Canadian or U.S. funds but they must be International Money Orders, U.S. Domestic money orders will not be accepted and will be returned. Also, try to send it via a traceable method, and please contact us to confirm when the payment was sent. |
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| Do you accept personal checks / cheques? Please note that personal checks takes 14 business days to clear from the date that it is deposited. Therefore, we strongly suggest that if you are in a hurry to receive your order, you should pay by other means such as money orders, credit card, etc ... |
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| How are custom duty rates and fees handled? For International orders, the customer is solely responsible for any duty/brokerage/customs fees, and/or import taxes that may arise from their purchase. |
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| What about International orders? Customers ordering from outside Canada or the U.S. have numerous ways to clear their orders. Firstly, they may pay with an international money order in U.S./Canadian funds or through Western Union or a Moneygram. Secondly, they may also pay us through a direct bank wire transfer. Thirdly, they can order with a credit card of their choice but we will clear the transaction through a third party online escrow service. Lastly, they can order with a Visa, MasterCard, or Diners Club, but after placing their order, international customers would have to fax us a copy of the front and back of their Visa, MasterCard, or Diners Club card along with their signature and a statement saying that they authorize us to charge their card. Under certain circumstances, we may need more information. |
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| What about fraudulent transactions? Webjeweller.com does not tolerate fraud of any kind. Before we process any order, it is checked and double-checked for fraud. Any fraud will be reported to the proper authorities. |
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| What happens if I lose the warranty or instruction
booklet? It is the customer's responsibility to keep all the appropriate instruction booklets and warranty information that accompanies the order at the time of purchase. If the customer loses this information and would like us to fax or mail out a new booklet, we can do so for most cases, at a cost of $9.99 Canadian. |
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| What is your return policy? We have a very fair return policy. You have 7 days for all returns or exchanges from the date of shipment. If you would like to exchange it for a comparable item, you would only have to pay the difference in price and the shipping fee. If you would like to exchange it for an item that is less expensive than the item that was originally ordered, we will ship out the new item and credit the difference via a credit note which you will be able to use at a later date. For all refunds and order cancellations (shipped or not shipped), there is a 25% restocking fee. Please make sure we answer all your questions before ordering. Please note that there are no returns for special or customized orders. Also, watches from our super specials' page and pocket watches are considered to be special orders and are not eligible for returns or exchanges. "BEST OFFERS" if and when accepted are considered to be special orders and are Final Sales. As such, they are sold as is and we cannot accept returns nor exchanges under any circumstances. If you have any questions, please contact us at Sales@Webjeweller.com. Due to certain problems that we encounter with international returns, we cannot accept returns nor exchanges from customers outside North America. Also note that we are not responsible if the second hand does not align exactly with markings on the dial. This is not a valid reason for a return. click here for more on this subject. All of our watches are new and authentic. However, there might be some instances where there will be some minor imperfections or scratches. These are unfortunate but they do happen. Unfortunately, we will not accept returns in those situations. We inspect all watches before shipping them out to make sure they are in proper working condition. From that point on, if you have any problems with the watch, you need to directly address the respective manufacturer under their own warranty. |
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| How do I request a return or exchange? Please note that our customer service people only handle orders. All requests for returns and/or exchanges must be made by email ONLY. Please include all the necessary information. The request will be forwarded to our return/exchange department. It is your responsibility to follow the proper return instructions, failure to do so, will result in extra brokerage or duty fees which will be added to your bill. |
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| How does the return process work? If you decide to return your item, you must first contact us by email ONLY and obtain a return authorization number and instructions on where to send it. Do not send it to our mailing address, this address does not handle returns. We are not responsible for and we will not sign for any returns that have not been prearranged in advance. As soon as you get a return authorization number you need to send out the return / exchange, you have 7 days from the ship date to do so. It is imperative that you email us your tracking number as soon as you send out your return / exchange (within 2 days after receiving your return authorization number)or your return will not be in our system and therefore, can not be accepted. All returned watches must be brand-new, unworn, and unadjusted, with manufacturer's packaging, tags, instruction booklets, warranty cards, and any other items that came with your purchase. If there are any signs of wear, we will not accept the return. |
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| What about pricing errors? Infrequently, prices may be inaccurately displayed on our site due to system errors. While we make every attempt to avoid these errors, they may occur. We reserve the right to correct any and all errors when they do occur and we do not honor inaccurate or erroneous prices. If this is the case, we will contact the customer immediately. We apologize for any inconvenience that this may cause. If you have any questions, please do not hesitate to contact us Sales@Webjeweller.com. |
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| What to do if the watch is not working properly? Always be sure to check the battery first. If the watch is still not working properly, please send it to the manufacturer / service center directly. You will see the information in the warranty, which we provide with every order. We do not repair watches. The warranty is backed by the manufacturer. Please read your warranty booklet and follow their guidelines. |
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| Do you ship to P.O. Boxes? We strongly prefer and recommend shipping to physical addresses and not to P.O. Boxes since UPS does not deliver to P.O. Boxes. We strictly use UPS because of their excellent and safe service. If a customer wants to use Canada Post / USPS, please note that we will do it at the customer's own risk. We are not responsible if the package is lost, stolen or damaged while in transit if we use Canada Post / USPS as there is no insurance available. |
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| The hands or bezel markings do not line up perfectly - can this be fixed? A barely perceptible misalignment is not unusual and normally is not a sign of a defect or problem. Certain moving or movable parts of a watch, particularly the second hand and the rotating calibrated bezels on sports models, have their exact stopping positions controlled by mechanical components (springs, gears, and rachets). So the exact precision of the stopping points for these elements can change slightly over time as the new mechanisms settle in and gradually wear overtime from use. The unaided human eye can perceive detail down to about 1/100th of an inch (0.25 millimeters), so it is possible to barely see these normal alignment differences of 1 or 2 hundredths of an inch. The few places where these might be noticed are: - The markings on a rotating bezel compared to the corresponding marks on the dial. The second hand of a quartz watch, where it stops every second. - The second hand of any watch when the watch is stopped. These are not defects or imperfections. They are minor differences within normal tolerances of precision and wear for such mechanisms. In some cases, the watch manufacturer may intentionally set components a small fraction of an inch off to compensate for how the mechanism is expected to settle in from use. Certain parts, like rotating bezels, hands, and dials are at different heights relative to each other. Depending on the exact angle you look at the watch, the parallax of three-dimensional perspective can cause them to appear misaligned by small fractions. This is simply an aspect of human perception that no product can force itself to look correct under all circumstances. |
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| What if the watch is not working when I get it, does this mean it is broken? Please note quartz watches (with batteries) sometimes short in the very cold air in the UPS, FedEx, USPS or other carriers planes. All of our watches go out with fresh batteries and we will mail you one if the watch arrives not working. There is nothing we can do with the physics of batteries and this does not mean that the watch is defective or our service is less than stellar. We apologize in advance for this minor inconvenience should this occur. |
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WebJeweller.com,
Email: Info@WebJeweller.com |
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